We want you to enjoy our games, and for the vast majority of people gambling is a fun pastime. For a small number of people gambling can stop being fun and can become a problem.
Please email or call our customer support team if you want to:
Our Customer Support team are well trained in all aspects of responsible gambling and are here to help you if needed.
If you feel that gambling may be taking over your (or someone else’s) life, ask yourself the following questions:
1. Do you stay away from work, college or school to gamble?
2. Do you hide the amount your gamble from friends or family?
3. Do you gamble to escape boredom or unhappiness?
4. Have family or friends ever criticized your gambling?
5. Have you ever lied to cover up the amount of time or money you have spent on gambling?
6. After losing, do you feel you have to win back your losses as soon as possible?
7. Do you gamble until your last penny is gone?
8. Have you lied, stolen or borrowed to get money for gambling or to pay a gambling debt?
9. Do arguments, frustrations; anger or disappointments make you want to gamble?
10. Do you feel depressed or even suicidal because of your gambling?
The more you answer ‘yes’ to these questions above the more likely it is that you have a serious gambling problem.
If you feel that you would like to prevent yourself from gambling completely, then total self-exclusion is available.A player may request self-exclusion via email, live help or telephone contact. Exclusion requests made via email, live help or telephone will not take place until the player and their details are fully verified.
You must be over the age of 18 or be the minimum age for gambling in your country of residence in order to register an account with us.It is an offence for anyone under the age of 18 or the minimum age for gambling to attempt to place a bet or to register an account to attempt to place a bet.
We take our responsibilities in this regard very seriously and have sophisticated processes and software in place, which are used to carry out electronic age verification checks on all customers. We may also ask for additional support documentation such as a copy of Your passport and/or driving licence.
In the event it is discovered that You are under 18 years of age or under the legal age for gambling of the country in which you are resident, any deposited funds will be returned to you and no winnings will be paid out.
There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their device's access to the Internet:
1. Net Nanny filtering software protects children from inappropriate web content: Visit Net Nanny.
2. CYBERsitter filtering software allows parents to add their own sites to block: Visit Cyber Sitter.
We understand that some customers like to be able to set a limit on the amount they can deposit in to their casino account over a certain time period.
The deposit limit facility allows You to limit the amount of money that You are able to deposit into Your Account either daily, weekly or monthly.
These amounts may be reduced at any time and a reduction of your limits will be implemented immediately. An increase in your deposit limits will only be implemented after 24 hours following the request.
