We use the latest technology to perform necessary security and age verification checks - this means that in the vast majority of cases, we’re able to automatically verify your details. In the event that we’re unable to do this, we may ask you to provide relevant documentation to satisfy regulatory or legal requirements. These items can include, but are not limited to, passport, driving licence and utility bills. We may also need to ask for additional documents at a later date.
Your personal information is kept secure at all times. Your password is not visible to anyone including internal staff and should not be disclosed. If you feel that your information has been compromised please change your password and let Customer Support know as soon as possible. We follow industry-wide best practice to keep your account safe by using the strictest processes to ensure that your details are stored securely and we have implemented strict data protection and storage policies.
You should ensure that you are entering the correct login details, should you enter these details incorrectly ten times your account will be locked as a security precaution, in this case you will be required to contact us. In all cases please make a note of any messages you are receiving and contact our Customer Support team who will be able to assist you.
If you have forgotten your password or username please contact Customer Support and we will then take you through a simple but secure authentication process, before your details are re-issued. Alternatively, you can use the Forgotten Password link just below the password input field at the top of the casino lobby page.
Our table and slots games use a Random Number Generator (RNG), which randomly generates results. The randomness is closely and regularly monitored in-house by our experts and has been certified externally by a leading industry independent testing company. NMI is a reputable, internationally recognised, Accredited Testing Facility
Bonus Funds are considered to be a second account balance although, bonus funds cannot be withdrawn, they are only withdrawable once converted to cash.Bonus funds converted are subject to a maximum cash value. Please see the individual Terms of the promotion for details.
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Whatever your question may be, our friendly and knowledgeable Customer Support Team will be glad to help.
Bet ampm support is always available to you 24 hours a day, 7 days a week, via Phone, Live Chat, or Email.
We will be happy to help with any questions you may have. Check our F.A.Q and get 24/7 online support. If you wish to submit a question, please fill in the contact form.